Love Motorcycle Training Cancellation Policy

LoveMoto is committed to providing our clients with very high-quality training and exemplary customer service and our courses are in high demand.

Please understand that if someone cancels without providing us with sufficient notice, this almost certainly prevents someone else from being able to attend at short notice.

If for any reason you need to cancel or amend your course date, please notify us as soon as practicable, via email at info@lovemoto.co.nz with your name, appointment time and date stating the reason for your cancellation.

Payment:

After booking, you will be provided with a confirmation email which shows the date, time and location of your course.

Payment must be received within 24 hours of booking.
If payment is not received in accordance with the above, then LoveMoto reserve the right to cancel the booking and offer it to another person.

MOTORCYCLE TRAINING TERMS

If You Cancel:

No refund will be provided if cancellations are received less than 48 hours' notice, or if you simply fail to turn up for your course.
More than 48 hours' notice: Option to transfer to alternative date.(excluding track days & AA Defensive Driving Courses )
No refund will be provided if you decide not to attend because it might rain.
We are not responsible for your non-attendance or late arrival regardless of the situation which may include, but are not limited to illness, injury, transport, family bereavement or crisis. Any cancellation or non-payment within the 48 hour period, will result in the full-fee being payable.
Please note: Our cancellation policy is different for our Performance Cornering Courses. Not refund is payable for cancellations made within 28 business days of the event.

If You Attend, but:

You will forfeit your course fee if you do arrive for training but are unable to complete it because:

You attend a course and arrive more than 5 minutes after the commencement time, regardless of reason.
You attend the BHSC, and require riding tuition over and above the time available to pass the assessment.
You leave the training course before the end.
You did not bring the required documents.
Your vehicle is not legally roadworthy.
Your motorcycle is not appropriate or otherwise legal for the Motorcycle Licence you hold.
You are suspected to be under the influence of drugs or alcohol.
You are not wearing adequate protective clothing and gear.

If We Cancel:

Should LoveMoto have to cancel your course for any reason, we will endeavour to reschedule your booking to a mutually suitable date; if this is not practicable, then we will offer a full refund.