Love Motorcycle Training Cancellation Policy
Love Motorcycle Training is committed to providing our clients with high-quality training and exemplary customer service. Our courses are in high demand, and we appreciate your understanding that last-minute cancellations prevent others from booking these valuable training opportunities.
1. Booking Confirmation and Payment
1.1 Confirmation
- You will receive a confirmation email showing the date, time, and location of your course upon booking
1.2 Payment Requirements
- Payment must be received within 24 hours of booking
- Failure to pay within this timeframe allows Love Motorcycle Training to cancel your booking and offer the spot to another client
2. Cancellation by You
2.1 Notice Requirements
If you need to cancel or amend your course date, please notify us as soon as possible:
- Email: info@lovemoto.co.nz
- Include: Your name, course date/time, and reason for cancellation
2.2 Cancellation Terms
Standard Courses
- Less than 48 hours notice: No refund available
- More than 48 hours notice: Option to transfer to an alternative date free of charge, or cancellation with $50 administration fee
- No-show: No refund or transfer available
Performance Cornering Courses (Track Days)
- Special terms apply: No refund for cancellations made within 28 business days of the event
- No transfers available for track day cancellations
2.3 Weather Conditions
- No refunds will be provided if you choose not to attend due to rain or weather concerns
- Courses proceed in most weather conditions unless we determine it's unsafe
2.4 Personal Circumstances
We understand emergencies happen, but we cannot provide refunds or transfers for:
- Illness or injury
- Transport issues
- Family bereavement or crisis
- Work commitments
- Any other personal circumstances
Any cancellation within 48 hours will result in the full fee being payable, regardless of circumstances.
3. Attendance Requirements
3.1 Forfeiture of Course Fees
You will forfeit your entire course fee if you attend but cannot complete training because:
Timing Issues
- Arriving more than 5 minutes after course commencement (regardless of reason)
- Leaving the course before completion
Documentation
- Failure to bring required documents (licence, etc.)
Vehicle Requirements
- Your motorcycle is not legally roadworthy (current WOF and registration required)
- Your motorcycle is inappropriate for your licence class
- Your motorcycle has major defects
Safety Requirements
Not wearing adequate protective clothing and gear:
- Legal helmet (required)
- Jacket with gloves (required)
- Full-length pants (required)
- Covered footwear - flat-soled covering entire foot and ankle (required)
- Note: Steel-toe boots are not suitable; shorts, cropped pants, leggings, or jandals are not acceptable
Behavioural Issues
- Suspected to be under the influence of drugs or alcohol
- Unsafe or inappropriate behaviour during training
3.2 BHST Specific Terms
- If you require riding tuition beyond the time available to pass the Basic Handling Skills Test due to insufficient skill level, no refund will be provided
- You will need to book and pay for a separate training session to complete the requirements
4. Cancellation by Love Motorcycle Training
Should we need to cancel your course for any reason:
- We will endeavour to reschedule to a mutually suitable date
- If rescheduling is not practical, we will provide a full refund
- We will notify you as soon as possible via phone/email
5. Loan Equipment and Motorcycles
5.1 Availability
- Loan motorcycles available at most locations (enquire when booking)
- Helmets, jackets, and gloves available for loan if required
5.2 Restrictions
- Loan motorcycles only available during instruction time
- Cannot be loaned beyond the course duration
6. Group and Corporate Bookings
Groups of 3 or more participants may be subject to additional terms. Please contact us directly for group booking policies.
7. ACC Ride Forever Courses
7.1 Special Considerations
- ACC subsidised courses have specific eligibility requirements
- Student contribution ($20 or $50) follows standard cancellation policy
8. Disputes and Complaints
If you're unsatisfied with a cancellation decision:
- Email your concern to info@lovemoto.co.nz
- Include all relevant documentation
- Allow 3-5 business days for management review
9. Contact Information
Love Motorcycle Training
- Phone: (03) 974 3136
- Email: info@lovemoto.co.nz
- Website: www.lovemoto.co.nz
10. Policy Acceptance
By booking your appointment, you confirm that you understand and agree to this cancellation policy.
This policy is subject to change. The version in effect at the time of your booking applies to your course.