Cancellation Policy

Love Motorcycle Training Cancellation Policy

Love Motorcycle Training is committed to providing our clients with very high-quality training and exemplary customer service and our courses are in high demand.

Please understand that if someone cancels without providing us with sufficient notice, this almost certainly prevents someone else from being able to attend at short notice.

If for any reason you need to cancel or amend your course date, please notify us as soon as practicable, via email at info@lovemoto.co.nz , or a text or phone call to 021 113 6914 with your name, appointment time and date stating the reason for your cancellation.

Payment:

After booking, you will be provided with a confirmation email which shows the date, time and location of your course. Payment can be made by bank transfer to:

Love Motorcycle Training Ltd: 03 1733 0101305 000. Please use your name as a reference.

  • Payment in full must be received at least 7 clear days prior to your course.
  • If your course date is less than 7 days from the time of booking, immediate payment is required.
  • If payment is not received in accordance with the above, then Love Motorcycle Training Ltd reserve the right to cancel the booking and offer it to another person.

If You Cancel:

  • No refund will be provided if cancellations are received less than 48 hours' notice, or if you simply fail to turn up for your course.
  • More than 48 hours' notice: Option to transfer to alternative date.
  • No refund will be provided if you decide not to attend because it might rain.

If You Attend, but:

You will forfeit your course fee if you do arrive for training but are unable to complete it because:

  • You did not bring the required documents.
  • Your vehicle is not legally roadworthy.
  • Your motorcycle is not appropriate or otherwise legal for the Motorcycle Licence you hold.
  • You are suspected to be under the influence of drugs or alcohol.
  • You are not wearing adequate protective clothing and gear.

If We Cancel:

Should Love Motorcycle Training have to cancel your course for any reason, we will endeavour to reschedule your booking to a mutually suitable date; if this is not practicable, then we will offer a full refund.

By booking your appointment, you are confirming that you understand and agree to this cancellation policy.